Hotel receptionist (front desk)

What you will learn

1. Unit 1

   Welcome, check-in and check-out

   • The face of the hotel3 minutes
   • Check-in step by step3 minutes
   • Check-out and goodbye3 minutes
2. Unit 2

   Phone, bookings and guest requests

   • Answering the phone3 minutes
   • Taking a booking3 minutes
   • Guest requests3 minutes
3. Unit 3

   Privacy, keys and money

   • Protect guest privacy3 minutes
   • Key cards and room access3 minutes
   • Money and lost property3 minutes
4. Unit 4

   Problems, safety and night shifts

   • Handling complaints3 minutes
   • Fire and emergencies3 minutes
   • The night shift3 minutes

5. Final test

   15 questions from a bank of real work situations, 50% to pass.