Refund policy

1. What you pay for

The course and the test are free, and so are retakes. You pay only for your certificate, after you pass the test (and for a renewal, if you choose one). Sharing your profile is free.

2. When you get a full refund

You were charged twice for the same thing.

You were charged, but no certificate was issued.

A technical fault on our side stopped a test you paid for (for example an extra retake bought before 3 November 2026).

In these cases we refund the full amount you paid.

3. How to ask

Write to hello@skilledpass.com within 30 days of the payment. Tell us the email address of your SkilledPass account and, if you have it, the receipt or the date and amount of the payment. We look at every request and answer by email.

4. Where the money goes

Refunds go back to the original payment method: the same card, UPI or account you paid with. We do not refund to another account or in cash.

Once we send a refund, your bank or payment app usually shows it within 5 to 10 working days.

Your payment was processed by Stripe (through Link, its checkout service) or by Dodo Payments. They may also handle a refund or a payment dispute directly under their own terms.

5. What happens to the certificate

A refunded certificate is cancelled. Its public verify page then shows it as revoked, and it can no longer be used.

6. Everything else

For anything else, write to us and we will look at it. Nothing in this policy limits the rights you have under the consumer law of the country where you live.

If you paid before the test (possible until 13 October 2026), that payment stays valid and your certificate is issued as soon as you pass; see "Early price" in our Terms of service.