Restaurant waiter / waitress

What you will learn

1. Unit 1

   Welcome and seating

   • The first 30 seconds3 minutes
   • Seating guests and giving menus3 minutes
   • Look and act like a pro3 minutes
2. Unit 2

   Taking orders

   • Know the menu, suggest with care3 minutes
   • Allergies and special diets3 minutes
   • Take the order right3 minutes
3. Unit 3

   Serving and clearing

   • Carry plates and trays safely3 minutes
   • Serve food and drinks the right way3 minutes
   • Clear and reset the table3 minutes
4. Unit 4

   Problems, payment and teamwork

   • Handle complaints calmly3 minutes
   • The bill and card payments3 minutes
   • Clean hands, strong team3 minutes

5. Final test

   20 questions from a bank of real work situations, 70% to pass.